Incidents such as major insurance claims, near misses, injuries and customer complaints are lead indicators to potentially larger risks.

Does your organisation record incidents and issues in a variety of spreadsheets and databases? Are corrective actions properly tracked and closed off once completed?

Is statistical analysis a time consuming process requiring manual data input from a number of sources?

GuardianERM.net allows organisations to record all issues, complaints, near misses and actual incidents in one system e.g. insurance claims, OHS&E issues, injuries, property damage, customer complaints and regulatory breaches. The Incident Management module features root cause analysis and helps track all treatment actions to completion.

Tracking incident frequency and severity helps alert management to potential future risk events. GuardianERM.net allows users to:

• Record actual incidents and issues that arise including incident name, incident details, date, time, location, category (injury, fraud, etc), impact, cost/value of incident, reported by name.
• Conduct root cause analysis and develop treatment strategies for each cause.
• Allocate an incident to project, process, department, activity, risk and/or control.
• Record investigation and resolution details including investigator and resolution due date.
• Attach relevant documents and pictures.
• Customise drop down menus so that data entry is consistent.
• Produce statistics and status reports at the click of a button.
• Print or export incident reports.
• Track outstanding treatments and corrective actions through to completion with a full audit trail.